配送ポリシー
Dear Customer,
We would like to provide you with essential information to better understand how our products will reach you, estimated delivery times, and associated costs.
Our online store is based in Taiwan, and we maintain inventory of our products.
Upon successful purchase, we strive to complete the packaging and dispatch of your order within 1-2 business days to ensure timely delivery to your doorstep. We offer various shipping options, including DHL Express and Postal services, with shipping costs provided for your selection on the checkout page. Additionally, for your convenience, we offer complimentary DHL Express shipping for all orders totaling $199 USD or more.
We ship to most countries; however, in the event that local policies or unforeseen circumstances prevent delivery to your location, we will promptly contact you via email to provide necessary updates.
We are committed to ensuring you have the best shopping experience possible. Should you have any inquiries regarding shipping or any other concerns, please do not hesitate to reach out to our customer service team.
Thank you for your continued support!
Sincerely,
OnePlusOne Team
Tax
All shipments are "DDU" (Delivered Duty Unpaid).
The receiver (buyer) is responsible for the import duties such as import tax, VAT, clearance fees.What's the difference?
What is the expected delivery time?
This table shows very rough estimate.
This is not a guaranteed delivery time for your order.
It is largely influenced by various factors. It may take a long time to pass through customs. And delivery often delays in holiday season.
| Country | DHL Express | Postal services |
| United States | 3 Days | 21-22 days |
| Canada | 3 Days | 30~40 days |
| United Kingdom | 4 Days | 7~10 days |
| Australia | 3 Days | 21~30 days |
| Germany | 4 Days | 7~10 days |
| France | 4 Days | 7~10 days |
| New Zealand | 3 Days | 7~10 days |
| Israel | 4 Days | 8~10 days |
| Indonesia | 3 Days | 6~8 days |
| Japan | 3 Days | 6~7 days |
| South Korea | 3 Days | 6~7 days |
| Malaysia | 3 Days | 6~8 days |
| Russia | 4 Days | 8~11 days |
| Lithuania | 4 Days | 8~11 days |
| Norway | 4 Days | 8~11 days |
| Poland | 4 Days | 9~15 days |
| Denmark | 4 Days | 13~16 days |
| Netherlands | 4 Days | 7~9 days |
| Philippines | 3 Days | 10~12 days |
| Hong Kong | 3 Days | 5~6 days |
| Singapore | 3 Days | 6~7 days |
| Thailand | 3 Days | 6~8 days |
| Vietnam | 3 Days | 6~8 days |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order 28 days after receiving your shipping confirmation email, please contact us at info@1plus1-leather.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at oneplus1info@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@1plus1-leather.com.